ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position(s) requires a friendly, energetic, and dedicated individual who is committed to helping adults and out-of-school youth reach college and career goals. The Intake and Follow-up Associate is often the first face or voice students encounter while working at the front desk. The associate works closely with the advising and assessment teams by scheduling, reminding, and rescheduling appointments with the intake and follow-up process. The associate will help track, update, and file all required paperwork or data and notify students when needed. They will be trained and required to adhere to administration policies and keep up to date on relevant policy changes. We are currently hiring two individuals to work Monday – Thursday, daytime (8:30am – 2pm), afternoon/evenings (2pm – 7:30pm).
In addition, the assistant will:
- Greet visitors warmly and make sure they are comfortable.
- Prepare to open or close building.
- Answer phones and operate door/entry system.
- Check voicemails and return calls.
- Answer inquiries about LARA and direct to the department when needed.
- Coordinate mail flow in and out of office.
- Arrange appointments/ make reminder calls & follow up with no-shows to reschedule appointments.
- Assist potential students with online registration when assistance is needed.
- Oversee phone system.
- Maintain confidentiality of students and program information.
- Attend staff meetings and take copious notes.
- Use existing technology effectively in the performance of duties
- Responsible for all notification postings on website, phone, and general lobby area.
- Perform other work as required
- Associate degree and/or related work experience
- Microsoft Office proficiency
- Attention to detail
- Strong organization skills
- Ability to multi-task, think outside the box, and work independently
- Collaborator and enjoys working with people
- Experience working with diverse adults and out-of-school youth preferred
- Cheerful, calm, and optimistic outlook to help students overcome barriers